Aubrey Heldt
GM - Kanoo Travel
Kanoo Travel
Kanoo Travel was launched in the late 1930s alongside the rise of Bahrain’s aviation industry. The first International Air Transport Association (IATA) member agency in the GCC, Kanoo Travel has since grown to become the largest travel company in the Middle East, offering the most comprehensive and sophisticated solutions in the industry.
Today, this division of The Kanoo Group boasts a team of over 1,445 travel specialists across the region, operating a network of 146 IATA locations. It has established world-class partnerships in Saudi Arabia, Bahrain, the UAE, Qatar, Oman, Egypt, Lebanon, the United Kingdom and France. In 1997, it became the first travel company to receive an International Standards Organization (ISO) certification in the Middle East region.
Kanoo Travel specialises in corporate travel; Meetings, Incentives, Conferences, and Events (MICE); leisure and holiday travel; airline representation and marine travel. It has been consistently recognised for its premium solutions and service excellence, winning many regional industry awards.
The division also represents American Express (the largest Travel Management Company in the world) for Bahrain and Saudi Arabia, with which it has a master franchise agreement covering the Levant, North Africa, the GCC, Iraq and the CIS countries.
Awards & recognition
- 1947 – 2000
- 1947: IATA accreditation
- 1997: ISO 9002 certification (first travel company in the Middle East)
- 2000: ISO 9001: 2000 certification
- 2000 – 2006
- 2000: Dubai Quality Appreciation Award
- 2001: Dubai Quality Award
- 2004: Sheikh Khalifa Excellence Award (Appreciation Certificate)
- 2006: Sheikh Khalifa Excellence Award
Our highly skilled employees’ unwavering commitment to service excellence is reflected by the numerous prestigious awards we have proudly received over the years. These awards are a testament to what can be accomplished through teamwork, dedication, and a strong customer satisfaction philosophy.
THE FIRST TRAVEL MANAGEMENT COMPANY TO ACHIEVE:
THE FIRST TRAVEL MANAGEMENT COMPANY TO WIN:
Other awards: - 2007 – 2018
- 2007: Middle East’s Leading Business Travel 2007: Agency: World Travel Awards
- 2008: ‘Best Tour Operator’ for Middle East and Southeast Asia region: India Tourism Board
- 2008: ‘Best Tour Operator’ for Middle East region: Sri Lanka Tourism Board
- 2009: Sheikh Khalifa Excellence Award (Silver – Travel & Tourism Sector)
- 2012: Mohammed Bin Rashid Al Maktoum Business Award (Gold – Service Category)
- 2015: The Travel Agent and Tour Operator of the Year: The Aviation Business Awards
- 2018: Best Travel Management Company – The Arabian Travel Awards 2018
- 2018: Best MICE Company – The Arabian Travel Awards 2018
- 2018: Best Travel Management Company – The Travel Tech Middle East
Our Services
Leisure travel
Kanoo Travel also offers a comprehensive range of holiday products and services spanning all types of holidays, from family fun and relaxation to honeymoon and adventure packages. Our customers are guaranteed to get an access to an exciting choice of holiday packages and destinations with the best value travel, accommodation, and other related services.
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Corporate travel
Kanoo Travel manages and develops innovative solutions to deliver superior corporate travel management services, ensuring that companies get maximum value for their corporate travel budgets. We support multinational corporations wishing to optimise their corporate travel needs on a regional/global scale. Working with global partners American Express Travel Services, we help clients reduce travel costs by implementing customised programmes catering to the unique requirements of each client.
Read MoreMarine travel services
Kanoo Marine Travel, a specialized business division of Kanoo Travel, offers a first-hand understanding of the requirements of travel in today’s busy and demanding marine industry. With associate global partners and superior technology tools, this division can meet the global needs of shipping clients—providing one-way refundable and changeable airfares to move ship crews, marine contractors, and offshore oil rig workers to and from their homes and to their vessels, anywhere across the globe.
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Meetings, Incentives, Conferences and Events (mice)
- Facilitates smooth, safe, and efficient transfers of on-and-off signing crew and their baggage between international airports and vessels;
- Has dedicated facilities and teams to cater to visiting crews;
- Provides 24-hour airport meet assists, including immigration and customs support;
- Offers assistance in negotiating competitive hotel rates (through Kanoo Travel). Read More
Awards & recognition
- 1947: IATA accreditation
- 1997: ISO 9002 certification (first travel company in the Middle East)
- 2000: ISO 9001: 2000 certification
- 2000: Dubai Quality Appreciation Award
- 2001: Dubai Quality Award
- 2004: Sheikh Khalifa Excellence Award (Appreciation Certificate)
- 2006: Sheikh Khalifa Excellence Award
THE FIRST TRAVEL MANAGEMENT COMPANY TO ACHIEVE:
1947 – 2000
THE FIRST TRAVEL MANAGEMENT COMPANY TO WIN:
2000 – 2006
Comprehensive services
Client Relationship Management: Building the best-in-class travel programmes tailored to achieve the clients’ business goals.
Service level agreements: To meet common goals, we measure and manage service delivery across key performance areas to provide visibility and consistency.
End-to-end travel and expense management: Our range of services and solutions provide significant savings and greater control over travel programme spend.
Read MoreKanoo travel offices
In 2003, Kanoo Travel became the first travel company to launch a 24 hours call center that provides emergency travel services, flight information, hotel bookings and event management services to the gulf’s travel market. The call center since has grown from strength to strength and now offers customized service modules to large corporate institutions that require regional travel management solutions. Staffed with experienced multi-lingual associates and equipped with ‘state of the art’ telecommunication systems, the call center is certainly an integral part of Kanoo Travel’s unique service offering to its clients.
Saudi Arabia | Bahrain | United Arab Emirates | United Kingdom | Egypt | Oman
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Dubai
P O Box 290, Office 202
2nd Floor Kanoo Building
Sheikh Khalifa Bin Zayed Street, Dubai
Abu Dhabi
P O Box 245, Office 205
2nd Floor, Al Reem Plaza
Electra Street, Abu Dhabi
For Web Support :
- +971 2 496 9999
- ktweb@kanoo.com
