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Kanoo Freight achieves ISO 9001:2008 Certification

Kanoo Freight achieves ISO 9001:2008 Certification

Dubai, UAE – September, 2013 - Kanoo Freight LLC UAE, a member of The Kanoo Group, one of the largest family owned conglomerates in the Gulf qualified for ISO 9001:2008 certification awarded by Bureau Veritas (BV) after a two stage assessment in August 2013. The BV auditor, Ms. Jihan Farouk confirmed the compliance during the audit held at Kanoo Freight LLC premise in UAE.

The first stage of audit was conducted on the 5th August in which the entire documented Quality Management System (QMS) of Kanoo Freight was reviewed and was found satisfactorily complying with the requirements of ISO 9001:2008. In the second stage audit on the 29th of August, the BV auditor visited all sections of Kanoo Freight and verified the actual implementation of the QMS. Besides Kanoo Freight staff, the auditor quizzed Computer Services, HR & Administration departments' managers and staff, who provided information and records to demonstrate compliance.

The achievement of ISO 9001:2008 certification is the result of the teamwork amongst all sections of Kanoo Freight under the leadership of Tiny Samat, Country Manager and the supporting departments.

Additionally, Mr. Tuan Indra Raseedeen, Assistant Manager for Sales and Marketing shouldered the responsibility as the Management Representative-Quality for Kanoo Freight and Mr. Naresh Pawar was also nominated as the Management Representative for HSE.

"This certification is another significant progress for Kanoo Freight which is bidding for project cargo business of major oil and gas companies together with other divisions of Kanoo. It will add to the credentials of Kanoo for providing integrated forwarding and shipping solutions for major industrial and infrastructure projects", said Mr. Prashant Nasery, Projects & Quality Manager - UAE & Oman of The Kanoo Group.

The development and implementation of Kanoo Freight's QMS was supported by Quality Department. During the exercise, Kanoo Freight management set Quality Objectives which included improvement in customer satisfaction, delivery of sea freight FCL consignments within 48 hours and delivery of air freight consignments within 24 hours. A system of regular measurement of these parameters was developed and implemented for continuous monitoring and improvement.

The QMS includes well defined procedures for handling customer complaints and non-conformities, control of documents and records, internal audits and management review – all essential requirements of ISO 9001:2008.